![]() Account reset for the Student Portal at Phoenix University:.How to register for the University of Phoenix.The student Login Portal at the University of Phoenix Offers These Perks:.How to Log In as a Student at the University of Phoenix?.Information on University Of Phoenix Login Portal.The pressure to enroll as many students as possible, lack of support from management, and - more. Overall, while I appreciate the opportunity to have worked at University of Phoenix, I cannot in good conscience recommend it as a career choice for others. This made it difficult to maintain a healthy work-life balance, which ultimately led to burnout. As an enrollment counselor, I was expected to work long hours, including evenings and weekends. This made it difficult to provide the level of support that students needed and deserved.Īdditionally, the work-life balance at University of Phoenix was non-existent. I often felt like a small cog in a big machine, with little guidance or direction from those in charge. I was expected to push students into programs that may not have been the best fit for them, just to meet enrollment goals.Īnother issue was the lack of support from management. While I understand that enrollment is important for any educational institution, the methods used at University of Phoenix felt unethical at times. One of the biggest issues I encountered was the pressure to enroll as many students as possible. However, my excitement quickly faded as I began to see the reality of what it was like to work there. The idea of helping students achieve their educational goals was something that really resonated with me. If you are not constantly on the phone, UOP wants to know why.Īs a former enrollment counselor at University of Phoenix, I feel compelled to share my experience with others who may be considering a career at this institution.įirst, I must say that I was initially excited to join the team at University of Phoenix. The computer auto transfers calls regardless of your line being tied up. You always have to answer your phone, even if you are on the phone with a potential student. Sitting on the phone and working with students-potential and otherwise. What is a typical day like for you at the company? Your every move is monitored-even going to the bathroom. What is the work environment and culture like at the company? And by the way, I consistently carried the team in my customer service ratings. Not only were my numbers good but I had almost zero attrition. Personally, I wrote twice the numbers of the Arizona counselors (Arizona is the main campus), and I was pressured to do more. Their number requirements vary from campus to campus. Don't kid yourself that you can sell and will be great at this job. UOP, first and foremost, is a business with a bottom line. Counselors are graded on service however, if your numbers are high, they really don't care about anything else. They will tell the employee, and anyone else for that matter, that customer service is a top priority. What is the most stressful part about working at the company? For those wanting a Masters or Doctorate, UOP offers an inexpensive way to acquire a degree. What is the best part of working at the company?
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